RedMi Note 4 Blast Was Due To Extreme External Pressure: Xiaomi

In the wake of a RedMi Note 4 catching fire in the pants' pocket of a customer in Ravulapalem in AP last Sunday, the Chinese smartphone maker Xiaomi clarified that the accident was a rare incident which was caused by external factors but not because of a defective battery.

The company reached out to Bhavana Suryakiran in Ravulapalem and conducted a thorough investigation into the cause of damage which concludes that the piece caught fire due to the extreme pressured exerted on it as it was kept in pants' pocket while driving a bike. Further investigation is being conducted into the incident, a company spokesperson told Sakshipost today.

The company further assured that, "At Xiaomi, customer safety is of utmost importance and we treat such cases with absolute priority. All our devices go through stringent quality testing to ensure high standards.

"We would like to clarify that a recent incident of a damaged Redmi Note 4 in East Godavari, Andhra Pradeshwas a rare occurrence. We were able to procure the device after a week of multiple conversations with the customer.

Upon first impressions of the damaged device, we can conclude that extreme external force was applied on the device, which led to the back cover and battery being bent and screen getting damaged. A detailed investigation has been launched to understand the exact cause of the damage.

Also Read: RedMi Note 4 Explodes In Owner’s Pocket; Burns A Hole In His Thigh

"We would like to request our customers to avoid opening the device, puncturing the battery or applying extreme physical force to the device. Further, do refrain from getting your smartphone repaired at unauthorized repair shops. Instead, if you find issues with your device, visit Xiaomi Authorized Service Centers (575 across 350+ cities) or reach us directly on our hotline 1800 103 6286 immediately," Xiaomi said in the statement.

Xiaomi Redmi Note 4 Now Available In Open Sale Via Flipkart, Mi.com

Xiaomi's Redmi Note 4 is now available online in India in open sale - and you no longer need to queque up for any flash sale. Consumers can head to Flipkart and Mi.com and buy the smartphone

at any time, as long as stocks are available. The smartphone ever since its launch in January has been available on select dates with limited stocks. The open sale announcement for the Xiaomi

Redmi Note 4 comes merely few days after the company announced that it managed to sell 50 lakh units of the handset in the country. The company sold as many as 50 lakh RedMi Note 4 smartphones within six months of launch between January 23 to July 23 this year.

Just head on to Flipkart.com or Mi.com to grab India's most liked Chinese smartphone.