‘G-MITRA’ Launched To Redress Water Grievances In City

Hyderabad: 'G-MITRA' (Grievances Monitoring & Information Technology Related Associates) has been launched by Hyderabad Metropolitan Water Supply and Sewerage Board to monitor the complaints on water grievances of the city residents.

The HMWS&SB has deployed staff from all 14 operation and maintenance (O&M) divisions to manage it. A feedback will be passed on to the senior water board officials after staff monitors the complaints.

"The G-MITRA staff will contact at least 15 consumers a day, either through phone or social media, and take feedback on status of their complaints and update them. Already, the water board has begun the process in a few O&M divisions. By December end, we will extend it to all O&M divisions in the city," said M Dana Kishore, HMWS&SB managing director.

Dana Kishore

The G-MITRA staff will contact at least 15 consumers a day, either through phone or social media, and take feedback on status of their complaints and update them. Already, the water board has begun the process in a few O&M divisions. By December end, we will extend it to all O&M divisions in the city

Kishore also added that the G-MITRA staff would also be responsible to handle complaints received through HMWS&SB's social media like Twitter, Facebook and Jal App.

At present, supply disruptions, sewerage overflows and open manholes are being redressed by the HMWS&SB.

Meanwhile, in order to promote cashless transactions, swiping machines will be kept at the counter of water board which will be made available from December 30.