Airlines Tenders Apology For Booting Family Off Flight
Washington: The US airline issued an apology after a family accused was asked to get off the flight for refusing to give up their chidl's seat. The incident occurred on April 23 on Delta flight 2222 from Hawaii to Los Angeles, but footage of the ordeal was posted on YouTube on Wednesday by Brian Schear. The footage of the ordeal has racked up nearly 900,000 views on YouTube.
In the video Schear can be seen arguing with a flight attendant during an eight-minute exchange. Schear can be heard in the video repeatedly saying that he paid for the seat in which his infant son was sitting.
We are sorry for the unfortunate experience our customers had with Delta, and we’ve reached out to them to refund their travel and provide additional compensation
The family members who were on board the flight - Schear, his wife and their two children - were eventually escorted off the aircraft and flew to their destination on another flight with a different airline.
"We are sorry for the unfortunate experience our customers had with Delta, and we've reached out to them to refund their travel and provide additional compensation," the airline said in a statement. Delta said the flight was not overbooked, but there were passengers waiting to fly standby, which is why they were trying to make room on the flight.